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Mattersight Corporation
Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software.〔(【引用サイトリンク】title=Meet the Company That Records Your Calls for Quality Assurance )〕〔(【引用サイトリンク】title=5 Exciting Tech Companies You've Probably Never Heard Of )〕〔(【引用サイトリンク】title=Mattersight Corporation )〕〔(【引用サイトリンク】publisher=Investor Growth Capital )〕 Its software focuses on customer-employee interaction and behavior.〔(【引用サイトリンク】title=Mattersight Corp )〕 The company is headquartered in Chicago, Illinois and was founded in 1994.〔〔(【引用サイトリンク】title=Mattersight Corp )〕
==History==
Mattersight was founded as the Behavioral Analytics service line within eLoyalty, a call center consulting and technology services firm, by president and CEO Kelly Conway in 2006.〔(【引用サイトリンク】title=2006 Annual Report )〕 In 2011, TeleTech acquired the Integrated Contact Solutions unit of eLoyalty. The behavioral analytics unit launched as Mattersight Corporation. In 2014, Mattersight was recognized by Customer Magazine for Product of the Year Award for the second consecutive year.〔(【引用サイトリンク】title=TMC Announces 2014 CUSTOMER Product of the Year Award Winners )〕 In 2013, the company raised $6 million through selling shares.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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